All Amazon sellers know that customer satisfaction is one of the crucial sales drivers. And you know the opposite: all those Bad Reviews and comments from the buyers who are upset with the purchase because they’ve bought the wrong product. And this is very often not because the item itself is wrong, but because the customer didn’t have enough information about it. This means that the more information you give about the product, the better are your chances to lower customer dissatisfaction, number of Returns, and Bad Reviews.
What is the Product Documents Program from Amazon?
From now on, brand owners have a new option from Amazon: sellers can upload product documents like installation manuals, compatibility guides, and troubleshooting guides. Customers will be able to review these documents on the product detail pages.
What are the Benefits of the Documents Program?
“Customers will benefit from this content pre-purchase to make shopping decisions and post-purchase to make the most of the products that they buy”, says Amazon on its Seller Forum.
The new option is free for the brand owners
The program is expected to:
- Reduce customer service calls;
- Less product returns;
- Increased customer satisfaction.
What Documents can be Uploaded?
The list of the documents that can be uploaded, is quite extensive.
You can add:
- Safety Information (PDF)
- Certificate of Analysis (PDF)
- Certificate of Compliance (PDF)
- User Guide (PDF)
- User Manual (PDF)
- Specification Sheet (PDF)
- Comparison Chart (PDF)
- Product Documentation (PDF)
- 2D CAD (PDF)
- 3D CAD (PDF)
- 2D CAD (DWG)
- 2D CAD (DWG)
- 2D CAD (DXF)
- 3D CAD (EDRW)
- 3D CAD (EPRT)
- 3D CAD (IGS)
- 3D CAD (SLDPRT)
- 3D CAD (STP)
- Application Guide (PDF)
- Brochure (PDF)
- Compatibility Guide (PDF)
- Emergency Use Authorization (EUA) (PDF)
- EUA Amendment(s) (PDF)
- FAQ (PDF)
- Instructions for Use (IFU) (PDF)
- Fact Sheet (Patient) (PDF)
- Fact Sheet (Provider) (PDF)
- Safety Information (PDF)
- Size Guide (PDF)
- Troubleshooting Guide (PDF)
How do I Upload New Product Documents?
The detailed instruction is published in the Seller Central. To upload documents for your product you need to:
- Go to Inventory > Manage Product Documents.
- Click Upload New Documents.
- Choose a name for the document you are uploading. This is only for your reference. Customers will not see this name.
- Choose a document type from the list of allowed document types.
- Choose the language or languages that are present in the document you are uploading.
- Choose a file to upload.
Search by ASIN or product name and follow the on-screen prompts to associate one or more ASINs with the document you are uploading. At least one ASIN must be applied to the document for it to be uploaded.
Requirements to Your Files:
Files must be:
- Less than 10MB
- PDF format except for CAD drawings
- CAD drawings may be in PDF, dwg, dxf, igs, eprt, edrw, sidprt, or stp format.
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